At Autotrackershop, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your purchase for any reason, our Refund and Return Policy outlines the steps you can take to request a refund or return your product.

Eligibility for Refunds and Returns

Time Frame

Requests for refunds or returns must be made within 30 days from the date of purchase.

Condition of Items

Products must be returned in their original condition, unused, and in their original packaging. Products that are damaged or show signs of use will not be eligible for a refund or return.

Proof of Purchase

A valid proof of purchase, such as an order confirmation email or receipt, is required for all refund and return requests.

Non-Refundable Items

The following items are non-refundable and non-returnable:

• Software that has been downloaded or activated
• Custom or personalized products
• Products purchased on sale or at a discount

Refund Process

Initiate a Refund Request

To request a refund, contact our customer service team at [email protected] with your order number and reason for the request.

Return Authorization

Once your refund request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return the product.

Shipping Costs

Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

Inspection and Processing

Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, your refund will be processed within 10 business days.

Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.

Exchange Policy

Eligibility for Exchanges

Exchanges are allowed for items that are defective or damaged upon receipt. Please contact us within 7 days of receiving the item to initiate an exchange.

Exchange Process

To request an exchange, contact our customer service team at [email protected] with your order number, description of the defect or damage, and any relevant photos. Once your exchange request is approved, you will receive instructions on how to return the defective or damaged item. Upon receipt and inspection of the returned item, we will send out a replacement item at no additional cost to you.

Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

Email: [email protected] Customer Service: 0121 330 0145  Address: Telematics House, Unit 1 Ruskin Court, Oldbury Road, Smethwick, B66 1NS

We appreciate your business and are committed to providing you with the highest level of customer satisfaction. Thank you for choosing Autotrackershop